The New Sales and Service Training Program is Open

What Participants Will Gain & Program Options

This practical, credit union–focused training moves beyond scripts and quotas, helping teams build confidence, empathy, and authentic connection in every interaction.

Participants will complete the program with tools to:

• Strengthen conversations through active listening and better questions
• Identify needs and present meaningful solutions
• Handle objections and de-escalate difficult situations with confidence
• Develop emotional intelligence to better understand and support members

The result is a more confident team equipped to deliver exceptional member experiences that drive loyalty and long-term growth.

Program Options

• Sales & Service Reps and Contact Center Staff: $750
  Two-day program (non-consecutive sessions permitted)
• Teller Program: $349
  One-day training experience

Built specifically for credit unions, this program blends interactive learning, real-world scenarios, and role-specific content.