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Login Instructions

Access the CCUA Website and Info Hub

When you log in to the CCUA website, you'll be able to access member-only content, including ViClarity, along with the
CCUA Info Hub.

The CCUA Info Hub is your centralized resource for managing your engagement with CCUA, now with an improved, more
user-friendly experience.

Within the Info Hub, you can register for events through a streamlined process, take advantage of an enhanced payment
experience including the option to pay by ACH, and easily access and update your personal and billing information.

Questions?

We're here to help. Contact us anytime at info@ccua.org.

 

Frequently Asked Questions

I keep getting a "could not find requested user" error, what do I do?

Complete the 'New User Request' form above. After submitting the form, a CCUA team member will create your account and send you an email with additional details.

My user ID and password that I've always used aren't working, how do I login?

With the new system, all users needed to create a set of new credentials. You can create your new credentials on this page by following the prompts above.


 

I registered for an event in the old system but haven't paid yet, how do I submit payment??

If you haven't already received a new invoice, simply email us at info@ccua.org, or log into your InfoHub account and go to the My Billing tab to get started.

I registered and paid for an event in the old system, does that carry over?

Yes! There is nothing more you need to do for registered events, and your registration(s) should show up in your new account.

I had a saved payment method in the old system, will that carry over?

No, you'll need you update your payment information the next time you register for a paid event, or by logging into your InfoHub account and updating the 'My Billing' tab.

Can I pay by ACH now?

Yes! You now have the ability to use an account number and routing number to make payments.

My personal information like my phone number or title are incorrect, can I update those details?

Yes! Simply log into your InfoHub account and update your profile.

When I look at my credit union's directory listing, there are employees missing that I'd like to have added. How do I add staff to my credit union?

Those employees can create an account themselves by completing this form. You can also send a spreadsheet with their names, emails and titles and we can get them added on our end!