Discover the CCUA's Webinar Wednesday series, designed to bring educational insights, innovative solutions, and member-focused services directly to you. Held on Wednesdays of each month, this series features timely topics and expert perspectives to keep credit unions ahead in a dynamic industry.
Fraud and dispute abuse are eating into margins—and manual processes are slowing teams down. But forward-thinking credit unions are now turning to AI to reverse the trend. In this webinar, we’ll explore how AI-driven dispute resolution helps reduce losses, increase efficiency, and transform a negative experience into one that builds lifelong loyalty.
You’ll hear how one credit union cut losses by 51% using AI streamline workflows, flag abusive behavior earlier, and make faster, smarter decisions. Whether you're focused on cutting costs, scaling operations, or improving service, this session will show how AI can turn your dispute process from a cost center into a strategic advantage.
Shanthi Shanmugam, Co-Founder & CEO, Casap
Casap Technologies was founded by Saisi Peter and Shanthi Shanmugam. Casap Technologies, Inc. headquarters are located in New York, New York.
CCUA Webinar Wednesday virtual events are exclusive to member credit unions. Partners interested in engaging with our credit union community can explore sponsorship opportunities by emailing solutions@ccua.org.
