Discover the CCUA's Webinar Wednesday series, designed to bring educational insights, innovative solutions, and member-focused services directly to you. Held on Wednesdays of each month, this series features timely topics and expert perspectives to keep credit unions ahead in a dynamic industry.
Elder Financial Exploitation
The volume of online and phone scams significantly increased. Senior citizens and other at-risk individuals were often targeted because they had less contact with family and friends that would help to protect them from financial predators. BSA officers often struggle to manage potential elder abuse cases because state laws vary on what is required. Business lines may be reluctant to refer suspicious activity for fear of causing additional harm to the at-risk customer. Additionally, the institution may struggle with what steps to take if an at-risk person requests a transaction the institution believes may be connected to fraud. In this session we will cover elder abuse red flags and what steps you should consider when protecting the institution and the customer.
Learning Objectives:
- Learn the difference between state and federal reporting requirements
- Review elder abuse red flags
- Discuss SAR filing responsibilities
Stephanie Jennings, Manager at Wipfli
Stephanie Jennings is a manager in Wipfli's financial institutions practice with more than 25 years of banking experience. She specializes in regulatory compliance, enterprise risk management, BSA, and information security, providing audit and consulting services to financial institutions of all sizes. Stephanie works with boards, executive teams, and staff to strengthen compliance programs and navigate today’s evolving regulatory environment.
CCUA Webinar Wednesday virtual events are exclusive to member credit unions. Partners interested in engaging with our credit union community can explore sponsorship opportunities by emailing solutions@ccua.org.