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Educational Resources - Senior Safeguard

Recognizing Elder Financial Exploitation

In recognition of Older Americans Month, CCUA presents an educational forum on elder financial exploitation. “Recognizing Elder Financial Exploitation – an Educational Forum” was presented to CCUA’s member credit unions in the state of New Hampshire on Thursday, June 22, at America’s Credit Union Museum. While the forum was complementary and directed to member credit unions across New Hampshire, all CCUA members were welcomed to attend. “In dealing with customers, New Hampshire law requires banking professionals to report suspected signs of financial exploitation,” explained Walt Laskos, CCUA’s Chief Communications Officer. “This forum served to further enhance the knowledge and abilities of our members to recognize elder financial exploitation and how and where to report it. For some our discussion may be an initial exposure to the topic, while for many others the discussion will serve as a refresher on this very important topic.

I really enjoyed the seminar . . . it was a great and knowledgeable experience. - Tammy

This was a great seminar! I had several takeaways and will be sharing this with my team. - Meredith

This was a very informative session. Thank you for hosting. I can’t wait to share this with my Branch Team! - Michelle

Sunny Mulligan Shea
Victim Witness Advocate with the Elder Abuse & Exploitation Unit of the NH Attorney General’s Office

Cheryl Steinberg
Staff Attorney with NH Legal Assistance 


60 MINUTES   |    "Cyber scammers target parents, grandparents for digital theft"

PowerPoint Deck:
CLICK HERE to access the PowerPoint slides used in the presentation. 

Safeguarding Elders from Financial Exploitation (September 17, 2021)

Webinar hosted on September 17, 2021

What used to be estimated at being a $40 billion dollar per year industry has now exploded, surpassing $140 billion scammed from seniors each year through fraudulent phone calls, mail, and social media exchanges. Credit unions, especially tellers and branch staff, many times serve as the “line in the sand,” a last resort among an array of efforts designed to protect today’s seniors from becoming a victim to a financial scam.

You may find yourself diligently trying to persuade a senior that he or she is being scammed when they approach asking to withdraw a large sum of money from their account - but would you know what to do if they become agitated and insistent, absolutely demanding the withdrawal, and refusing to believe they are being scammed? In such cases, what do the experts recommend?

Melissa Grenier
Regional Manager, NH Alzheimer’s Association 

Click here for Presentation Handout

Terry Choate Jr
CEO/President, Blue U Defense

Mickaela Driscoll
Elder Abuse Investigator
State of Rhode Island, Office of the Attorney General
(401) 274-4400, ext. 2383:

Michael Festa
State Director, AARP Massachusetts  617-305-0561

Sunny Mulligan Shea
Victim Witness Advocate, Elder Abuse and Exploitation Unit,
New Hampshire Department of Justice

Gina Schoenberg
Deputy Director of Consumer Protection, Chair, Senior Protection Initiative,
State of Delaware Department of Justice

Bryan J. Townsend, II
Assistant Attorney General
Consumer Protection and Antitrust Bureau, Elder Abuse and Exploitation Unit
New Hampshire Department of Justice

Hotline: 877-908-3360;
To schedule a fraud watch presentation in MA: email

NH Alzheimers Association

BlueU Defense

New Hampshire

DE-MA-NH-RI Credit Unions


Elder Financial Exploitation - UPDATE (July 28, 2020)