Collections Representative

Align Credit Union is seeking a Collections Representative.

Responsibilities

• Communication with defaulted customers to obtain payment commitments
• Identify, evaluate and resolve reasons for delinquency.
• Skip tracing accounts for possible leads to find members information to contact them.
• Record all collection efforts via the collection system.
• Recommend additional actions with Management assistance on delinquent accounts. 

This is a hybrid position and requires a minimum of one to two days per week in person in Lowell, MA. Monday-Friday 8:00AM-4:30PM.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $22.00 - $28.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Requirements/Skills Needed

• Previous collection, support or related member service experience.
• Loss mitigation experience is preferable but not required.
• Knowledge of bank-owned, investor & insurer guidelines for mortgages.
• Knowledge and adherence to Federal and State Collection laws.
• High School Diploma or equivalent required.

How to Apply

Apply here: https://www.aligncu.com/about/careers