VP, Digital Engagement
Harvard Federal Credit Union, Cambridge, MAHarvard Federal Credit Union seeks VP of Digital Engagement responsible for providing the vision, leadership, and execution oversight needed to advance the credit union’s digital ecosystem.
Responsibilities
Job-Specific Responsibilities:
Strategic Leadership & Digital Vision
- Leverage internal and external industry insights, developing and maintaining a comprehensive digital banking strategy aligned with the credit union’s mission, growth goals, and member-first philosophy.
- Identify strategic opportunities to expand features, simplify journeys, and modernize digital servicing capabilities.
- Create long term digital roadmap covering platform evolution, channel enhancements, and new digital capabilities such as personalization, payments innovation, automation, and embedded analytics.
- Ensure alignment with regulatory expectations, security standards, and risk management practices inherent in financial services.
Digital Banking Platform Stewardship
- Provide leadership for the credit union’s digital banking platform- Oversee platform performance, release management, vendor roadmaps, and upgrade planning.
- Evaluate fintech integrations, API opportunities, and ecosystem partnerships that enhance member services or operational efficiency.
- Lead business case analyses for new features, integrations and products both within digital banking and other channels in the digital space.
- Serve as primary vendor contact, ensuring contractual, financial, and operational accountability.
Experience Design & Member Journeys
- Lead the design and optimization of end-to-end member journeys (including but not limited to account opening, onboarding, authentication, transactions, lending, payments, and digital member support).
- Champion member-centered design and ensure that member feedback, pain points, and behavioral insights shape product decisions.
Digital Transformation & Cross-Functional Leadership
- Drive cross-departmental digital initiatives such as digital account opening, card management, RTP/FedNow, fraud mitigation, loan origination modernization, and personalized financial insights. Collaborating with IT, Data, Operations and Marketing to ensure seamless implementation, launch, tracking and monitoring.
- Modernize digital servicing operations to streamline processes and migrate manual processes to automated, self-service or intelligently assisted workflows.
- Drive cultural change by promoting digital literacy, innovation mindset and data-driven decision-making across departments.
Data, Insights & Performance Measurement
- Build and maintain an enterprise digital scorecard with KPIs tied to adoption, engagement, conversion, operational efficiency, financial outcomes, and member satisfaction.
- Leverage data around member digital behavioral, segmentation and usage patterns to prioritize digital improvements across the credit union.
- Present digital performance updates, opportunities, risks, business cases to the Senior leadership team.
Governance, Compliance & Risk Management
- Ensure digital banking initiatives meet regulatory, privacy, ADA, and cybersecurity standards.
People Leadership & Organizational Influence
- Lead and mentor teams involved in digital product management, research and innovation.
- Build strong cross-functional relationships that encourage collaboration, accountability, and shared ownership of digital outcomes.
- Influence senior leaders, and different stakeholders by communicating a compelling vision, presenting clear strategies, data-backed recommendations, and a thoughtful point of view on emerging digital trends.
Requirements/Skills Needed
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
Bachelor’s degree required; MBA or related graduate degree preferred.
10+ years of experience in digital banking, digital strategy, product management, or related financial-services leadership roles.
Additional Qualifications and Skills:
The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
- Strong familiarity with credit-union operations, member-centric service philosophy, and regulatory environment.
- Expertise in digital banking platforms, fintech integrations, payments modernization, digital fraud tools, and member experience design.
- Proven track record of leading transformation programs, shaping strategy, and delivering measurable impact.
- Executive presence, and the ability to lead through influence in a collaborative, mission-driven environment.
- Exceptional written and verbal communication skills, including executive communications and messaging strategy.
- Demonstrated presentation skills.
- Strong presence with a proven ability to communicate effectively at all levels inside organization and with key stakeholders outside the organization.
- Work experience demonstrates sustained achievement in roles of progressively increasing responsibility.
- Work experience and exposure in a variety of operational and business development disciplines.
- Experience working in a highly regulated environment.
- Proven understanding of federal and state student and consumer lending regulations.
- Travel to affiliated organizations is required.
How to Apply
