Vice President, Consumer Lending

Are We the Place for You?
At Greylock Federal Credit Union ($1.6B, Pittsfield, MA), we are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects the communities we serve. We have a mission and goal of building a diverse workforce, reflecting multiple identities, and supporting the diverse communities where we are based.

Our employees are the heart of this mission. We invest in talent, embrace innovation, and champion leadership that elevates people and communities. As our next Vice President, Consumer Lending, you will influence one of the fastest-evolving areas of our credit union, shaping lending programs, sparking innovation in member access, and defining strategies that strengthen financial well-being. You will join a collaborative leadership culture that values transparency, thoughtful decision-making, and responsible growth, while continuing Greylock’s long tradition of community impact.

Responsibilities

Is This the Career for You?
This role offers the opportunity to lead the strategic direction, structure, and performance of consumer lending, including indirect lending, centralized underwriting, credit cards, personal loans, and digital lending channels. You will plan and execute lending strategies that strengthen portfolio performance, introduce new systems capabilities, and enhance the overall member experience, particularly in a period of operational modernization.

You will oversee indirect and dealer-based lending relationships, conduct performance assessments, align pricing and compensation strategies, and present program outcomes at the organizational level. You will evaluate product performance, guide enhancements, and ensure consumer lending initiatives reflect the needs of today’s borrowers and competitive market conditions.

Greylock expects a leader who can build best-in-class lending operations, ensuring risk-awareness, compliance discipline, and responsible growth. You will work cross-functionally to drive member-focused innovation, including process automation and appropriate use of AI-enabled tools and decisioning capabilities.

This role is highly visible, requiring strong operational acumen, thoughtful leadership of teams, and communication that builds confidence, readiness, and trust. You will represent Greylock in the community and professional forums, advancing partnerships that elevate our mission and deepen community reach.

Requirements/Skills Needed

Help Us Get to Know You
We are seeking an accomplished lending leader with at least five to seven years of consumer lending experience, including managerial responsibility for staff, performance, and lending outcomes. Candidates should bring knowledge of loan products, underwriting standards, and portfolio dynamics, as well as demonstrated ability to balance responsible credit practices with strategic growth goals. A bachelor’s degree or equivalent experience is required.

The ideal candidate will have experience leading or preparing for lending system conversions, optimizing lending processes, and introducing modernized lending tools. Experience working with indirect lending programs, while building dealer relationships that expand market reach, will be advantageous. Comfort setting up or restructuring teams and aligning talent with evolving priorities is also important.

The successful candidate will be a visible and engaged leader with strong communication skills, coaching capability, and commitment to fostering a culture of accountability, continuous improvement, and inclusion. The role is based in Pittsfield, Massachusetts, and requires in-person engagement with teams and community partners. Hybrid flexibility is available; however, this role cannot be performed remotely.

The salary range for this position is $140,000–$165,000, commensurate with experience.

How to Apply

To apply, please submit a cover letter describing why Greylock is the right place for you to bring your talent, along with your resume. A cover letter and resume are required to complete your application.

Link to apply: https://bit.ly/45i1uNs