Teller

Worcester Credit Union is looking to fill a full-time teller position.

Responsibilities

Champion A Service-First Culture

• Provide a member experience that exceeds members’ expectations whenever possible.
• Act honestly & with integrity at all times.
• Collaborate effectively & efficiently as a team.
• Treat all members and co-workers with courtesy & respect.

Help Drive Good Experiences For Members and All Employees

• Greet and assist members in a friendly and professional manner.
• Promote courteous, respectful, and effective interactions with both members and co-workers.
• Perform duties with minimal supervision and with a sense of ownership and urgency.

Account Management & Branch Operations

• Help open & close the branch per security procedures, including ensuring that alarm systems are properly set and responding to alarms if required.
• Help educate members about the products and services we offer.
• Identify opportunities to cross-sell and upsell products & services based on members’ needs.
• Ensure compliance with credit union policies & procedures.
• Accurately process transactions with respect to deposits, withdrawals, and fund transfers.
• Address inquiries & help resolve issues related to deposit accounts or refer questions as appropriate (particularly regarding loan products/credit cards, and other products & services).
• Report Electronic Fund Transfer Act (Reg E) claims immediately after being notified by a member.
• Help maintain ATM and Teller Cash Recycler (TCR) functionality and generally support branch operations activities
• Report and help resolve customer complaints and concerns with empathy and professionalism.
• Recommend solutions to supervisors that might enhance member satisfaction if implemented.

Growth

• Help the credit union meet its strategic goals for growth with respect to member retention and new member satisfaction.
• Identify opportunities to cross-sell and upsell products & services based on members’ needs.
• Refer loan and other inquiries appropriately.

Compliance & Security

• Complete initial and ongoing/periodic training to stay informed on topics and rules that affect this position.
• Stay up to date with policies and procedures that affect this position.
• Adhere to policies and procedures to help ensure institutional compliance and a robust information security program.

Requirements/Skills Needed

Experience

• Zero to three years banking or related retail / cash handling experience.

Education

• High school diploma or equivalent.

Skills

• Passion for helping people.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment and successfully manage multiple tasks.
• Ability to learn core and other institutional solutions to process financial transactions.
• Base proficiency in using Microsoft Office 365, including Microsoft Teams preferred.
• Tact, ability to maintain confidentiality, and exercise good judgment in an objective manner.

How to Apply

Please send resume to vtovanyan@worcestercu.com.