Recovery Specialist (Collections)

Metro Credit Union is seeking a detail-oriented and results-driven Recovery Specialist to join our team. This role is responsible for managing charged-off accounts and working directly with members to achieve full repayment or reach equitable settlement agreements. The ideal candidate will bring strong analytical skills, sound judgment, and a commitment to delivering member-focused solutions.

Responsibilities

• Conduct negotiations with members to secure repayment of charged-off accounts, aiming for full recovery or satisfactory settlement.
• Recommend accounts for litigation when appropriate, ensuring timely action to avoid statute limitations and maximize recovery.
• Monitor internal collection accounts, queues, and dashboards weekly to track performance and escalate non-performing accounts to management.
• Utilize skip tracing and asset search tools to locate members and identify assets that support recovery efforts.
• Assess member eligibility for specialized Recovery products and present appropriate solutions.
• Review and analyze assigned accounts daily, determining the most effective collection strategies.
• Perform additional duties and support special projects as assigned by management.

Requirements/Skills Needed

Qualifications:

• Proven experience in collections, recovery, or financial services preferred
• Strong communication and negotiation skills
• Ability to work independently and manage multiple priorities
• Familiarity with skip tracing tools and recovery platforms is a plus
• High level of integrity and professionalism

Additional Information:

• Position will sit in Chelsea, MA 3 days per week
• Compensation Disclosure: $30.71-$41.55/hr.
• The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.
• Pay type is hourly

How to Apply

Apply here: Recovery Specialist (Collections) | Dayforce Jobs