Regional Branch Network Manager – North Region, RTN Federal Credit Union, Tewksbury, MA

RTN Federal Credit Union, one of the largest credit unions in the state and is seeking a seasoned Regional Branch Network Manager to manage in our North Region.


Duties include but are not limited to:

•Under the supervision of the Vice President Retail Branches, the Regional Branch Manager is responsible for the administration and efficient operation of the North Region branches including operations, lending, product sales, customer service, and security and safety in accordance with the credit union objectives

•Take an active role in the development and implementation of operational procedures to ensure performance uniformity within the retail branch network.

•Ensure retail branches are adequately staffed with the support of Human Resources, with qualified well-trained personnel

•Work in collaboration with the trainer to provide adequate and ongoing training to branch personnel.

•Provides ongoing coaching to branch managers to ensure employees greet, engage, with members to provide outstanding service and promote credit union products and services.

•Performs supervisory duties of branch and managerial staff and coordinates managerial staff coverage.

•Responsible for consistently and effectively communicating credit union objectives to all branch managers through organized and scheduled conference calls and email communication.

•Traveling to other branches and Saturday hours are required.


Minimum requirements:

•Five or more years’ experience in banking or credit union branch management, and proficient with all credit union/banking products.
•This role is responsible for regional compliance with credit union policies, procedures, and operational integrity.