Cooperative Education
Elevate your expertise with CCUA’s signature professional development programs, tailored exclusively for credit unions. These modernized and innovative courses reflect the dynamic nature of the industry, offering unparalleled opportunities to gain critical skills, stay ahead of emerging trends, and enhance leadership capabilities. Designed with CCUA members in mind, our programs set the standard for impactful and cutting-edge training that empowers credit unions to thrive in a rapidly evolving market.
Credit Union Employee Boot Camp
Credit Union Boot Camp is designed for newcomers with little to no prior knowledge of the credit union movement and industry. This intensive program caters primarily to frontline staff but welcomes all eager learners.
Delve into the rich history and fundamental principles of credit unions, and master essential skills in security, currency handling, and navigating robbery situations. From compliance essentials like BSA and OFAC to honing basic customer service prowess, CU Boot Camp equips you with the tools and knowledge needed to thrive in the dynamic world of credit unions.
Live Online | December 17 Live Online | February 4 In Person | April 8 In Person | June 3
The Supervisor’s Toolkit
Are you transitioning from a staff position to a supervisory role and seeking new skills to support your growth? Or perhaps you're managing a challenging team and need strategies for handling conflict? Whether you're updating your supervision skills for career development or aiming to lead your team more effectively, this class is for you. Supervisors play a critical role in monitoring compliance, influencing morale, improving workflow, and driving the success of their departments. They are also the talent pool for future leaders.
This program builds on the skills introduced in Developing Great Managers* and provides practical tools to enhance your effectiveness. You'll learn how to write impactful performance evaluations, document effectively, resolve conflicts, conduct successful interviews, hold productive one-on-one meetings, and navigate difficult conversations with confidence. Designed for new and seasoned supervisors alike, this course helps you build the expertise needed to lead with professionalism and empathy.
*It is recommended but not required that Developing Great Managers is completed before taking this class.
Live Online | January 15 In Person | May 13 In Person | July 15 In Person | September 16
Developing Great Managers
Developing Great Managers is a dynamic and immersive three-day course designed for emerging leaders and staff on the trajectory towards management or supervisory positions.
Explore a wide range of topics crucial for effective leadership, including leadership style, managing difficult employees, have hard conversations, providing constructive feedback, mastering time management, honing delegation skills, refining interview techniques, enhancing communication proficiency, fostering team cohesion, and more.
Throughout the course, a combination of interactive lectures, group discussions, and hands-on activities ensure an engaging learning experience. By the end of the three sessions, participants emerge as confident and capable managers!
Consumer Lending Basics
Are you new to consumer lending or a frontline staff member eager to learn the ins and outs of the lending process? Our Consumer Lending Basics course is designed just for you! This highly interactive program will provide a deep dive into essential topics such as credit, loan terminology, loan products, and how they work. You'll also learn about key lending policies, regulations, credit scores, and reports, as well as specialized areas like indirect lending. Gain the confidence and knowledge you need to excel in your role and serve your members effectively!
Live Online | December 18 Live Online | March 10 Live Online | May 12 Live Online | July 21
Emerging Leaders
Over three months, this dynamic program empowers emerging credit union leaders with foundational knowledge, professional skills, and unparalleled networking opportunities. Participants will:
- Learn about Credit Unions and the Association: Gain insights into credit union history, advocacy efforts, and the valuable resources offered by the association.
- Build Essential Networking Skills: Master the art of connecting with peers and vendors, preparing participants to shine at industry events.
- Perfect Their Elevator Pitches: Craft compelling pitches about themselves, their credit union, and its offerings through hands-on practice.
The program culminates at APEX, where participants showcase their skills, network with industry professionals, and present their pitches in a celebratory session.
Don’t miss this opportunity to invest in your future and the future of your credit union!
BSA Training
Cooperative Education provides complimentary Bank Secrecy Act training for all staff and board members of our member credit unions. Enjoy this valuable member benefit through on-demand videos, virtual events, or in-person sessions.
Trusts, POAs & Estates
This course provides
frontline staff with a practical understanding of trusts, powers of attorney (POAs), and estate accounts in the context of new account opening. Participants will learn how these account types function, the roles and responsibilities associated with each, and their limitations. The course also covers key documentation requirements, red flags to watch for, and best practices to ensure accurate and compliant account setup. Ideal for staff who interact with members and handle account openings, this training builds confidence in navigating these complex but common account types.
This program is powered by:
Live Online | January 28 Live Online | April 9 Live Online | August 18
ALL PROGRAMS OFFERED THROUGHOUT THE YEAR
