Cooperative Education
We understand the importance of traditional in-person classroom training for credit union learning. That's why we've seamlessly integrated virtual training options alongside our established offerings. Our comprehensive programming caters to the specific needs of your credit union, offering essential courses in supervision, management, and leadership development, ensuring your team is equipped with the skills they need to succeed.
Credit Union Employee Boot Camp
Credit Union Boot Camp is designed for newcomers with little to no prior knowledge of the credit union movement and industry. This intensive program caters primarily to frontline staff but welcomes all eager learners.
Delve into the rich history and fundamental principles of credit unions, and master essential skills in security, currency handling, and navigating robbery situations. From compliance essentials like BSA and OFAC to honing basic customer service prowess, CU Boot Camp equips you with the tools and knowledge needed to thrive in the dynamic world of credit unions.
Virtual Session | January 28 February 11 May 7 Virtual Session | June 24 August 20 Virtual Session | December 17
Developing Great Managers
Developing Great Managers is a dynamic and immersive three-day course designed for emerging leaders and staff on the trajectory towards management or supervisory positions.
Explore a wide range of topics crucial for effective leadership, including leadership style, managing difficult employees, have hard conversations, providing constructive feedback, mastering time management, honing delegation skills, refining interview techniques, enhancing communication proficiency, fostering team cohesion, and more.
Throughout the course, a combination of interactive lectures, group discussions, and hands-on activities ensure an engaging learning experience. By the end of the three sessions, participants emerge as confident and capable managers!
March 13, April 10, May 15 June 26, July 24, August 28 October 2, November 6, December 4
Consumer Lending Basics
Are you new to consumer lending or a frontline staff member eager to learn the ins and outs of the lending process? Our Consumer Lending Basics course is designed just for you! This highly interactive online class will provide a deep dive into essential topics such as credit, loan terminology, loan products, and how they work. You'll also learn about key lending policies, regulations, credit scores, and reports, as well as specialized areas like indirect lending. Gain the confidence and knowledge you need to excel in your role and serve your members effectively!
Emerging Leaders
Over three months, this dynamic program empowers emerging credit union leaders with foundational knowledge, professional skills, and unparalleled networking opportunities. Participants will:
- Learn about Credit Unions and the Association: Gain insights into credit union history, advocacy efforts, and the valuable resources offered by the association.
- Build Essential Networking Skills: Master the art of connecting with peers and vendors, preparing participants to shine at industry events.
- Perfect Their Elevator Pitches: Craft compelling pitches about themselves, their credit union, and its offerings through hands-on practice.
The program culminates at APEX, where participants showcase their skills, network with industry professionals, and present their pitches in a celebratory session.
Don’t miss this opportunity to invest in your future and the future of your credit union!
The Supervisor’s Toolkit
Are you transitioning from a staff position to a supervisory role and seeking new skills to support your growth? Or perhaps you're managing a challenging team and need strategies for handling conflict? Whether you're updating your supervision skills for career development or aiming to lead your team more effectively, this class is for you. Supervisors play a critical role in monitoring compliance, influencing morale, improving workflow, and driving the success of their departments. They are also the talent pool for future leaders.
This program builds on the skills introduced in Developing Great Managers* and provides practical tools to enhance your effectiveness. You'll learn how to write impactful performance evaluations, document effectively, resolve conflicts, conduct successful interviews, hold productive one-on-one meetings, and navigate difficult conversations with confidence. Designed for new and seasoned supervisors alike, this course helps you build the expertise needed to lead with professionalism and empathy.
*It is recommended but not required that Developing Great Managers is completed before taking this class.
BSA Training
Cooperative Education provides complimentary Bank Secrecy Act training for all staff and board members of our member credit unions. Enjoy this valuable member benefit through on-demand videos, virtual events, or in-person sessions.
Exceptional Leadership, Emotional Intelligence
An Overview of Emotional Intelligence in the Workplace | Exceptional Leadership is an advanced management program designed as a follow-up to our Developing Great Managers series and utilizes the complex study of ‘emotional intelligence’ as its foundation. “Emotional Intelligence refers to the competence to identify and express emotions, understand emotions, assimilate emotions in thought, and regulate both positive and negative emotions in the self and in others.”
Through a series of presentations, group discussion, video clips, select exercises, case studies, and self-reflection, Exceptional Leadership will raise the bar for what you expect from yourself as a credit union professional and ultimately raise the bar for your staff as well.
Course schedule coming soon!
Account Administration
Account Administration has been developed to help credit unions understand the issues of ownership and control on deposit accounts. Credit union personnel will leave the session with a basic understanding of account oversight and transaction authorization, including personal and business accounts, trusts and other fiduciary relationships. A review of NCUA insurance coverage is included.
Course schedule coming soon!
ALL PROGRAMS OFFERED THROUGHOUT THE YEAR
