Collector II

Are you an experienced and motivated Collector looking to join a strong team? We’d welcome the opportunity to discuss this role with you.  As a Collector II, you’ll work with our members on a variety of collection duties to ensure the effective operation of the collection function consistent with established policies and procedures.  You’ll join a great team of co-workers who focus on loss mitigation while best helping our members to resolve outstanding debts

Responsibilities

• Review and maintain assigned queue of delinquent accounts including mortgages, consumer loans, and credit cards.
• Notify members of delinquency through phone calls and correspondence in support of department goals.
• Provide information, counseling, and loss mitigation to members relative to collection activities.
• Skip trace certain accounts by accessing credit bureau reports, files, and public records.
• Recommend non-performing accounts for repossession, legal assignment or charge-off to management.
• Update department standard operating procedures.
• Work with members to establish full balance repayment, repayment plans, or settlements.
• Provide financial counseling to discuss and resolve debt situations; restructure or revise payment terms and recommend deferments, using independent judgment within established guidelines.
• Maintain and enforce investor policy, collection procedures, reporting, expense reimbursement, and loss mitigation.
• Provide guidance with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines

Requirements/Skills Needed

Education & Experience

• High school diploma or equivalent strongly preferred.
• Minimum 3 years of collections experience strongly preferred.
• Prior experience with Fiserv, Fiserv DNA, or Temenos highly desirable.
• The ideal candidate will have experience with Loan Servicing, Mortgages, Auto leasing, or vendor management

Skills/Knowledge/Certifications 

• Strong knowledge of collections laws and regulations.
• Demonstrated ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures with the ability to use them in routine situations.  
• Ability to interact respectfully and constructively with members, colleagues, external contacts other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information, or deliver services.
• Ability to demonstrate a positive attitude with empathy and solution-orientation; and respond to requests in a timely and respectful manner.

Additional Information:

• Position will sit in Chelsea, MA 3 days per week
• Compensation Disclosure: $26.03-$35.21/hr.
• The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.
• Pay type is hourly

How to Apply

Apply here: Collector II | Dayforce Jobs