Casap: AI-Driven Payment Dispute Automation & Fraud Prevention

Casap integrates with financial institutions' existing systems and uses its AI platform to automate payment disputes and prevent first-party fraud. It supports various transaction types, including card payments, digital payments, EFT, ATM, check, and ACH, ensuring seamless compatibility with banks, credit unions, and fintech’s. The platform's built-in regulatory expertise and network integrations enable it to intelligently analyze evidence, predict outcomes, and automate key actions such as issuing credits and filing chargebacks.

How a strategic alliance with Casap benefits credit unions

Casap’s platform simplifies and shortens the dispute lifecycle by analyzing transaction data, predicting outcomes, and automating resolution processes. The platform benefits multiple teams:

• Frontline call center teams handle member disputes more effectively with automated workflows, reducing call times and improving member satisfaction.
• Back-office operations gain efficiency by eliminating manual case reviews, allowing staff to focus on higher-value tasks and complex cases.
• Fraud and risk management teams leverage AI-driven fraud detection to identify and mitigate first-party fraud earlier in the dispute process.
• Finance and compliance teams benefit from greater accuracy in dispute resolutions, ensuring regulatory compliance and reducing financial losses.
• Executive leadership sees improved bottom-line results by increasing win rates on disputed cases and lowering operational costs.

With increasing fraud threats and operational pressures, Casap provides credit unions with the tools to safeguard their financial integrity while improving member service.

Why choose Casap?

Casap delivers tailored fraud prevention and dispute automation solutions designed specifically for credit unions. Our AI-driven first-party fraud score identifies suspicious claims early, reducing losses and optimizing recovery. By automating dispute handling, credit unions save time and resources while enhancing compliance and security.

If you would like to connect with Casap, please contact Dean Martino, Director, Business Development by email at dmartino@ccua.org.