Branch Manager

Community Powered Federal Credit Union is currently seeking an experienced full-time Branch Manager to join our team. Candidates must possess at least 2 years of management level experience in a retail banking environment, demonstrated lending proficiency, and a demonstrated ability to motivate staff to cross-sell related products and services in a goal-oriented culture.

The Branch Manager is responsible for supervising as well as processing various member requests such as loan applications, IRAs, opening new accounts, and various other member services.

Responsibilities

• Work where needed (includes teller line, other branches)
• Thorough knowledge of credit union products and services.
• Coaching to meet branch and individual sales goals.
• Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.
• Develop the MSRs in sales, technical and people skills.
• Ensure that credit union policies and procedures are adhered to.
• Ensure adequate staffing for efficient branch operation.
• Be in compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Perform all job responsibilities with a positive approach at all times.
• Resolve member problems that require a management-level decision.
• Responsible for MSR department evaluations in MSR area.
• Monitor key products/sales within branch to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that employees are maximizing opportunities to cross-sell products and services.
• Manage the security and safety of the branch. By having responsibility to adhere to security and safety policies and procedures, and to alert staff to any changes.
• Ensure that the opening and closing procedures, (i.e. alarms, vault, balance ATM’s, night deposits, etc.) and end of day balancing of branch are being completed by branch head teller, branch staff, and assisting when necessary.

Requirements/Skills Needed

• Experience taking, reviewing, underwriting and decisioning loan applications
• Ability to accept change when required in performance of job responsibilities.
• Proven Sales skills, by demonstrated success in consistently meeting sales/production goals
• Staff Coaching in Sales techniques and achievement of retail sales goals both on the individual level and branch level.
• Experience in processing account transactions and new accounts
• Ability to problem solve within established policies and procedures, with the understanding and compliance of all state and federal regulations and laws.
• Experience in ensuring compliance with all governing regulations, especially Bank Secrecy Act requirements including Currency Transaction Reports and monitoring and reporting as appropriate any suspected suspicious activity. Also, knowledge of Office of Foreign Asset Control (OFAC) requirements.
• Employees will also have Bank Secrecy Act knowledge as it may relate to the lending functions.
• Ability to recognize cues for sales opportunities and identify unexpressed needs.
• Ability to accept and perform new job responsibilities as needed.
• Ability to learn and utilize new technologies.
• Good oral and written communication skills in handling both employee and member relations.
• Make effective referrals when appropriate

How to Apply

Please forward your resume and salary requirements to Lauren Kable, VP of Member Experience: lkable@cpwrfcu.org.