Physician and Lawyer
Nicolas Argy is a physician and lawyer with more than 30 years of experience in clinical medicine. He works directly with CBA and credit unions specific to medical related questions. He has expertise in public health and currently serves on the Committee for public health for the Massachusetts medical society. Dr Argy has taught health policy, health law, health management and medical ethics to graduate and undergraduate students.
Dr. Argy states: "After stepping back from clinical practice, I have decided to lean into my other passions: education and patient safety. I love teaching undergraduate and graduate students about health policy, as well as healthcare quality and bioethics. In my consulting practice, I work as a senior medical advisor at companies, offering guidance on how to improve patient safety and efficient care.
I volunteer with multiple committees working to achieving quality, accessible healthcare nationwide.
In my free time, I enjoy eating Greek food and spending time with my three incredibly charming children, one of whom designed this website."
CFA, Institutional Fixed Income Sales Representative
Alloya Investment Services
With more than 16 years’ experience as a top producer in the field of credit union investments, John’s focus since 2004 has been providing value-added advice, service and products exclusively to credit unions. As an Institutional Fixed Income Sales Representative, he collaborates directly with CEOs and CFOs to identify, recommend and implement client-based, risk-appropriate portfolio strategies and securities.
Prior to joining Alloya Investment Services, John served as Senior Investment Representative at Credit Union Brokerage Services. He began his career as a Financial Advisor with UBS Financial Services, Inc. in Boston.
John holds a B.A. from the University of Vermont and an M.B.A. from Boston College. He is a CFA charter holder and member of The Boston Security Analysts Society, Inc. and the CFA Institute. John holds his Series 7 and 66 through ISI.
Vice President, Enterprise Solutions
Brit Barker, Origence’s Vice President, Enterprise Solutions, is an experienced sales and product executive with 20 years of helping financial institutions improve their lending performance and exceed consumer needs. He’s recognized as an industry leader with innate talent in balancing strategic focus with operational execution. Brit is an authority on consumer and indirect lending and is enamored with the mortgage industry.
Senior Solutions Architect
Pure IT Credit Union Services
Xerex Bueno has worked within the credit union industry for several years, both at credit unions and credit union service organizations. He focuses on empowering credit unions to leverage technology to solve business challenges and ensure alignment in meeting strategic initiatives while improving the service experienced by both the credit union and its members.
As the former Chief Technology Officer for CUProdigy, Xerex utilized his credit union experience and knowledge by successfully creating a public cloud offering that is specific to the credit union industry. The cloud is actively being used by multiple credit unions to solve challenges in security, disaster recovery, and by reducing the amount of infrastructure required to run their environments.
Xerex also retired from the Army National Guard after 20 years of service and has been deployed both stateside and overseas. For the last five years of service, he was a member of a cyber network defense team that was assigned to protect critical infrastructure resources for the state of Wisconsin. Xerex has a strong knowledge of designing and implementing technical security controls and has participated in multiple joint cyberwarfare exercises across the U.S.
“It doesn’t matter what you start. It matters what you finish.”
Doeren Mayhew CPAs and Advisors
Lori Carmichael is a Shareholder in the firm’s Financial Institutions Group, where she oversees the firm’s Northeastern operations. With over 27 years of industry experience, Lori is relied on by credit unions for a variety of risk-based assurance and advisory services.
Terry has all of the training and experience that is normally associated with the expertise and ability to consult on acts-of-violence and safety and security. He was a law enforcement officer and SWAT Team Commander for 15 years and has all of the associated training and experiences that come with this profession. What he tells people however it that training and experience in law enforcement and/or the military does not automatically equal qualification to successfully consult businesses and schools in violence prevention and survival. In fact, it can, and sometimes does, create for more danger than doing nothing at all.
He was also a Homeland Protection Professional; has high levels of executive protection education and training; stalking and dangerous human behavior; recognizing signs of violence and de-escalation; tactics; FBI Crisis Negotiator School; and on-and-on.
Of equal importance, he also has a 20-year executive -level corporate career behind him that he voluntarily ended prior to becoming a law enforcement professional. As a result, he has etensive experience in business. Why is this critical? Because keeping schools and businesses safe is impacted by far more than just training people and tactics. The things that we do to keep people, businesses, and schools safe impact policy and procedure, exposure to liability, insurance and more.
Of greatest importance? This has been his life! It started when he was a young teenager when he became interested in criminals – how they become criminals, why they become criminals, how they choose victims, and most importantly – questioning the solutions that we are given every day, nationwide, to preventing and surviving incidents of violence and whether or not they actually work, or are little more than things that look great on paper but will not work if, and when, reality strikes. What he found? The majority of the things that we are presented as solutions are little more than things that look great on paper, but will not work when reality strikes. I set out to fix this; and made it my life’s work.
Terry states: “For me, this is not a work assignment, it’s not a part-time “gig” or something I decided would be a hot topic to capitalize on. I don’t think about this when I’m at work and leave it there when I go home. I didn’t gain my “expertise” through a 2-Day Instructor Certification Course; and I don’t “re-present” other people’s presentations. This is my life – 24/7. I am always thinking about it; I don’t accept the generally accepted; and I don’t automatically accept “industry standard”. I question and test everything to ensure that what Blue-U Defense provides our clients is accurate and will provide our clients the best possible results.”
National Business Consultant
CU Solutions Group
Mary Elicia Del Santo is a National Business Consultant for CU Solutions Group working with credit unions in 18 states. She began her career in financial services in 1987 with almost 20 years devoted to the credit union industry. She has held several management positions in a variety of departments including retail services, lending and operations. She has held business development positions within a wide range of CU system partners such as Empire Corporate, Members Health Network (CUSO), STCU Credit Union and LEVERAGE. She holds a Bachelor of Science in Finance from Siena College.
Strategic Business Development Leader
Reverse Mortgage Funding, LLC
Joseph DeMarkey is the strategic business development leader of Reverse Mortgage Funding LLC. He is also responsible for government and industry relations. Previously, he was an assistant vice president at MetLife Bank, N.A., where he was responsible for sales management, product development, strategic business development and government and industry relations for the reverse mortgage division beginning in 2008. From 1998 to 2008, DeMarkey was a vice president at EverBank Reverse Mortgage Co. (formerly BNY Mortgage Company) where he managed retail sales and government and industry relations. He has served on NRMLA’s Board of Directors since 2003, was co-chairman from 2007 to 2009 and from 2012 to 2018 and currently serves as chairman of the Executive Committee.
Director of Member Relations & Partnerships
Employers Association of the NorthEast (EANE)
Allison Ebner has over 20 years of experience in human resources, recruitment and corporate branding including talent acquisition and retention, employee engagement and team building, and labor trends and compliance. In her present role at The Employers Association of the NorthEast, she leads the member relations team and also drives the partnership program for the association.
Allison is the Past President and current board member for the Human Resource Management Association (HRMA) of Western New England, the communications chair and board member for the Massachusetts State SHRM Chapter, Trustee for the Mason Wright Foundation, executive board member for the ERC5 Chamber of Commerce and a member of the Legislative Steering Committee for the Greater Springfield Chamber of Commerce.
Allison is a graduate of Ithaca College in New York where she received a Bachelor of Science in Marketing and is currently an IOM candidate with the Institute for Organization Management.
John M. Floyd & Associates
Jill joined JMFA with more than 15 years of banking experience. She began her career as a Teller at Bank of New England West and advanced to Customer Service Representative, Assistant Branch Manager, Branch Manager and Loan Officer. Most recently, she was Vice President of Sales and Branch Administration for a savings bank in Western MA, where she was responsible for maximizing operating efficiencies, regulatory compliance and retail products. She was also responsible for creating a professional sales culture that included implementing sales programs and activities to achieve maximum growth goals within the retail network. This background gives Jill broad industry knowledge and an understanding of the challenges that financial institutions face, regarding profitability and compliance. She also brings technology and core data processing experience to JMFA. She was an Account Executive with Lucent Technologies and District Sales Manager for Telrad Connegy, Inc.
Jill has been associated with the Massachusetts Bankers Association, New England Financial Marketing Association (NEFMA), ACAMS and the Security and Fraud Prevention Association and was a Director of the Chicopee, MA Chamber of Commerce. She attended Holyoke Community College.
Principal Cyber Security Consultant
Pure IT Credit Union Services
Gene Fredriksen is the Principal Cyber Security Consultant for Pure IT CUSO. Gene has over thirty years of Information Technology experience, with the last twenty-five focused specifically in the area of Information Security. In this capacity, he has been heavily involved with all areas of Audit and Security.
Gene served as Chief Security Strategist for PSCU. He is also the founder and current Executive Director of the National Credit Union ISAO. Gene has also held the positions of Global CISO for Tyco International, Principal Consultant for Security and Risk Management Strategies for Burton Group, Vice President of Technology Risk Management and Chief Security Officer for Raymond James Financial, headquartered in St. Petersburg, Florida, and Information Security Manager for American Family Insurance.
He served as the Chair of the Security and Risk Assessment Steering Committee for BITS, as well as serving on the R&D committee for the Financial Services Sector Steering Committee of the Department of Homeland Security. He also served as an advisor on various cyber security steering committees for the administration of George W. Bush and Bill Clinton, assisting in the preparation of the president’s Cyber Security Position Paper.
Gene is a member of the SC Magazine Editorial Advisory Board. He has published numerous papers and books and is a frequent speaker before audit and security audiences, and has served as Chair of the St. Petersburg College Information Security Advisory Board. He is a member of multiple advisory boards for universities, organizations, and security product companies. Gene attended the FBI Citizens Academy and maintains a close working relationship with both local and federal law enforcement agencies.
GWLN Program Director
World Council of Credit Unions
Giakoumopoulos has over 20 years of international experience working in 15 countries in western, central and eastern Europe. Her diverse background includes managing European Union cross-border cooperation programs through consultancy work, membership recruitment for a national trade association, content development for print and digital media and directing career services in an educational organization in Northern Greece. Prior to joining World Council as the Corporate Communications Manager in 2017, she was part of the board communications team at an international finance institution, working with ministries of finance and foreign affairs, supporting economic development and regional cooperation in the Black Sea region.
She is a member of the International Society of Female Professionals and the International Association of Business Communicators. She volunteers and serves as the president of the local chapter for the Greek Orthodox Ladies Philoptochos Society, Inc., the philanthropic arm of the Greek Orthodox Archdiocese of America.
Giakoumopoulos holds a master’s degree in global marketing from the University of Liverpool and speaks Greek. She has been in her role with GWLN since 2018.
CU Direct Connect
Brian Hamilton is a 27-year financial services veteran working with credit unions, banks, finance companies, and fintech providers. He has managed all facets of consumer lending operations, and has led key initiatives in the development of groundbreaking on-line applications, custom scorecards, and loan origination systems. Brian joined CU Direct in 2017 as the Vice President of Innovation and Insights, where he led research efforts on emerging trends and product innovation. In 2020 Brian accepted the role of President for CU Direct Connect, the business process outsourcing subsidiary of CU Direct. Prior to joining CU Direct, Brian was Vice President of Lending at several of the largest credit unions in the United States, Senior Vice President at California Community Bancshares, and Chief Credit Officer at BlueYield. Brian holds a bachelor’s degree in management and an MBA in Digital Innovation and Information Systems from Pepperdine University.
Director of Sales and Business Development
Kortney Harward is the Director of Sales and Business Development at Docu Prep. She oversees Docu Prep’s Partner Relationships and Sales team. Kortney leverages her 16 years of technology and lending experience to build mutually beneficial and respectful relationships with her clients. She thrives on building customer-first experiences through honesty, integrity and positivity. Kortney listens to the needs of those she works with to provide the best solution for their lending needs. She loves building relationships both within her team and with others in the industry
Kortney has five kids all under the age of eight. She and her family love the farm life in Idaho. When they aren’t busy with kids and animals, Kortney and her husband love to travel and see new places.
Alison Herrick provides external and internal audit services to credit
unions and banks, including evaluating lending programs, auditing
compliance, conducting internal control studies and consulting on
generally accepted accounting principles. She leads the credit union
internal audit practice and specializes in developing audit plans and
providing credit unions with regulatory compliance audits and internal
audit outsourcing and co-sourcing. Alison regularly speaks at seminars
throughout the Northeast on topics including the Bank Secrecy Act,
supervisory committee training and internal controls.
Coordination of external audits
Internal audit plan development
Audit/supervisory committee training
Compliance with federal and state regulations
Partner at Macpage LLC, which merged with Wipfli on August 1, 2018
Professional memberships and activities
American Institute of Certified Public Accountants (AICPA) – Member
Association of Credit Union Internal Auditors (ACUIA) – Member
Certified Public Accountant
University of Southern Maine – Portland, Maine
Bachelor of science degree in business administration with a
concentration in accounting
Co-Founder and Training Specialist
Joe Hileman is a Co-Founder and Training Specialist for Blue-U Defense. He served as the Assistant Team Commander of the Monadnock Regional Special Response (SWAT) Team and for 15 years as a Detective/Police Officer with the Jaffrey (NH) Police Department. Prior to his career in Law Enforcement, he served as Security Supervisor at the corporate management level of a Fortune 500 company.
Mr. Hileman holds two A.A. degrees in Criminal Justice – Law Enforcement and Criminal Justice Corrections, Probation, and Parole. His extensive tactical training includes:
SWAT 1 and 2 Certification, Tactical Officers and
Active Shooter Instructor
Threat Assessment Team/Management
SWAT Team Leader/Commander
Use of Force, Active Shooter Instructor
Narcotics – Covert Surveillance
Director of Sales
Bryce Jackson, Director of Sales, for MemberClose, has been helping credit unions save on the time it takes and money it costs to process mortgage loans since 2016. For more than 18 years he has been working to help credit unions grow and their members to improve their financial lives. Bryce’s main objective is to educate credit union partners to implement efficient lending solutions.
When Bryce isn’t helping credit unions improving processing turn times and saving money, he enjoys being a dad to: daughter Stella, and twin sons Oliver and Ben. Bryce likes to spend time at his kid’s activities, surfing in RI, skiing, and playing golf.
Founder and President
Credit union leader experienced in actionable strategic planning, data analytics, marketing, and
innovation that deliver immediate ROI at multi-billion dollar institutions.
Delivers the perfect composition of innovation and pragmatism - blending both technical and
strategic expertise. Empower the lines of business to make measured, data-driven-decisions,
and bring to light the abundance of low-hanging-fruit within your data by guiding organizations
through the many stages of analytics maturity.
CULytics has developed a community around data analytics and transformation, increasing
knowledge, and technology expertise at the industry level. It also hosts the most significant data
analytics and digital transformation summit for credit unions across the nation.
Professional Services Consultant
Pure IT Credit Union Services
With over a decade in financial services, Erin Hicks continues to advocate for credit unions as our Professional Services Consultant. Having held numerous roles within credit unions herself, Erin understands their unique characteristics, and the relationships which impact larger organizational goals. She is value drive, organized and always open to collaborate.
Vice President Professional Services
Pure IT Credit Union Services
Steve has a very active role in providing assessments and consulting to credit union leaders. He quickly becomes an invaluable resource to credit unions through his knowledge and experience of the Business Operations and IT industries.
He had a successful career in IT as an Enterprise Architect designing and teaching IT Architecture for large systems in Telecom, Healthcare, and Oil and Gas companies. After some time, he rose to the executive ranks, pitched an idea to VC’s, received $20MM in funding and created a successful Managed Services and Hosting company that was sold to VeriCenter which was then purchased by Sungard. That experience lit his entrepreneurial fires and he went on to start several other businesses doing Consulting, Enterprise Architecture, and Systems Integration before going to Sungard building out the reference architecture for the business he had created prior. He then worked for Oracle where he taught companies how to tap into the potential of Big Data, tracking information, trends, and buying habits. Most recently he led business development at Rumscheidt Enterprises, a Digital Strategy firm, where he consulted with other entrepreneurs.
Senior Audit Manager
Doeren Mayhew CPAs and Advisors
Stephen LaBarbera, a Senior Audit Manager in the Financial Institutions Group, has nearly 10 years of experience advising the industry on critical accounting updates and providing audit services.
Vice President/Credit Union Payments Advisor
Elan Advisory Services
Ray Mahoney is a Credit Union Payments Advisor for Elan Advisory Services. Ray has over 10 years of experience in the financial services industry. He works specifically with credit union leadership regarding their payments strategy to help them mitigate risk, increase revenues, and improve member experience.
Chief Strategy & Business Development Officer
AdvantEdgeAnalytics - CUNA Mutual Group
Shazia Manus is senior vice president and chief strategy & business development officer for AdvantEdge Analytics – CUNA Mutual Group’s analytics consulting services and analytics platform solutions business line. In this role, Manus applies a futurist view to the field of analytics, helping AdvantEdge Analytics and its credit unions discover new possibilities for exceptional member experiences.
Manus joined CUNA Mutual Group in 2018 from CO-OP Financial Services (CO-OP), where she served as executive vice president, chief product & strategy officer. Prior to joining CO-OP, she was the CEO of payments processor TMG. During her tenure with TMG, the company doubled its revenue growth, grew staff by 30 percent and expanded into an international marketplace for the first time in the firm’s 30-year history. Strengthening both firms’ data analytics competency was a core focus for Manus, who believes the discipline is essential to rapid transformation and growth.
A native of Bangladesh, Manus cut her teeth as an entrepreneur at the age of 17 – conceiving and building a variety of businesses in the neighborhoods of Dhaka.
Over the span of her career, Manus has received multiple honors, many recognizing her commitment to mentoring young professionals working in the credit union movement. These include Female Executive of the Year and the Inspiring Women of Iowa Confidence Award. She was also named one of the Top 25 Most Influential Women in Payments and a Credit Union Times Woman to Watch.
Manus was in the Economics honors program at University of Dhaka in Bangladesh, prior to transferring to Iowa State University (ISU) in Ames, Iowa, where she earned a bachelor’s degree in Economics. Manus also graduated from Harvard Business School’s Executive Leadership Program; the University of California, Berkeley’s Center for Executive Education; and the CUES CEO Institute.
She has been an active member of many financial services industry and community boards such as Alkami, CUNA Payments Subcommittee, Collabria Financial Services and Mercy Medical Center. Currently, she contributes her industry expertise to the World Council of Credit Union’s Global Women’s Leadership Network and CUlytics.
Comprehensive Benefit Administrators, An Alera Group Company / Founder of Partners Benefit Group & Reimbursement Specialists (RSI)
As an entrepreneur, Michael McKenna founded 3 companies in the Benefits Management space over his 25 years in the healthcare industry. In August 2019, Mike’s companies were acquired by the national employee benefits firm, The Alera Group, LLC. He currently is a Managing Partner.
Mike is a sought-after speaker and trainer on many employee benefit topics. He has been featured in The Banker and Tradesman, Boston Business Journal, countless trade publications, Society for Human Resource Management (SHRM) and interviewed by business radio shows including CNN Radio. He has taught creative plan design and financing options to many leading healthcare consultants across the United States.
Mike continues to be a tireless advocate for those organizations who advocate for the most vulnerable. Through his annual charity golf tournament, fund raising activities and personal philanthropy, millions of dollars have been allocated to several Non-Profit organizations.
Chief Business Development Officer
Pivot Lending Group
For the past 26 years, I have worked in the mortgage industry. During this time, I’ve owned two mortgage banking companies and created a mortgage CUSO. In addition, I have graduated from the Mortgage Bankers Association’s Mortgage Banking School and earned a Finance and Accounting degree from Missouri State University. Finally, I have served as the past President of the Nebraska Mortgage Association.
As the Chief Business Development Officer, I’m passionate about creating business partnerships vs vendorships. Pivot Lending Group is committed to helping your organization grow through our many product lines. We offer first mortgage origination, second mortgage processing, sub-servicing, portfolio origination, FHLB concierge services, and a five-star marketing team. We hope that you will consider Pivot Lending Group as your next mortgage partner!
Vice President of Advisors Plus Consulting
Norm Patrick is vice president of Advisors Plus Consulting at PSCU. Advisors Plus was established in 2004 as the consulting arm of PSCU. Together, PSCU and Advisors Plus’ products, financial services solutions and service model collectively support millions of credit, debit, prepaid, online bill payment and mobile accounts at PSCU’s Owner credit unions; protect over 2 billion transactions annually from fraud; and optimize credit union performance and growth. With nearly 25 years in the financial services industry, Norm founded the Debit & Checking practice area in 2007 based on his experience in managing one of the largest debit card portfolios in the U.S. For more information, visit AdvisorsPlus.com.
Executive Sales Consultant
CU Members Mortgage
Meet Joe Polaski, Executive Sales Consultant serving the New England regional area, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine. He has a vast amount of experience in mortgage lending, working in the industry since 1984 and more than 25 of those years specifically for credit unions. He joined CU Members Mortgage in 2006 eager to be a part of a company with such a strong focus on service. Joe has a Bachelor’s degree in English and a minor in Plant Genetics from the University of Connecticut and lives in the Western Massachusetts area with his wife Anne of more than 35 years.
Joe states: “I am passionate about serving whether it be my family, my friends, my faith, or my business – I am solely committed to assist others reach their goals. I love working with credit unions because they are so committed to their membership and that’s why I have such a long career with them. I remember what it’s like buying a home and how intimidating it can be. I want each and every borrower to have great experience and I’ll do whatever I can to ensure that happens.”
Director and Chief Economist
CUNA Mutual Group
Steve is a director and the chief economist for CUNA Mutual Group. He is an economic researcher, analyst and forecaster with an expertise in consumer markets and the credit union industry. Rick's forecasts are the starting point for the strategic planning process and help create a clear understanding of the underlying trends and links between the general economy, the financial services industry, and CUNA Mutual Group's policy owners. Rick was previously the senior economist for CUNA's Economics & Statistics Department for 22 years. In addition to his work at CUNA Mutual Group, he serves on the Board of Directors of the University of Wisconsin Credit Union (UWCU). The owner of a B.S. in Finance and a B.S, an M/S and a Ph.D in Economics, Rick shares his fiscal and economic expertise as a senior lecturer with the Economics Department at the University of Wisconsin-Madison and the facilitator/instructor of CUNA Management School's Stanford Bank Game.
Pure IT Credit Union Services
Acting as your Facilitator for this panel, Rebekah expedites marketing for Pure IT CUSO, where she strategically aligns the marketing, public relations, communications, and advertising efforts into cohesive messaging. With her undergraduate degree in Integrated Communications and Psychology, she is proud to be the non-technocrat in the tech firm, and utilizes system thinking frameworks to identity strategic initiatives. A recent Harvard graduate, Rebekah earned her ALM in Management with a Strategic Management Certificate in 2019. She is also an active member of the Forbes Communications Council.
Senior Vice President, Engage Products
CO-OP Financial Services
With more than 25 years in the financial services market, Snider has held positions in product management, business line management, client services, project management, training, documentation, account management, channel management, marketing and sales support. Prior to CO-OP, Kathy worked in management posts at Fiserv, eFunds, US Processing, Inc., Deluxe Data and First Interstate Management Services.
Snider holds a Doctor of Philosophy (PhD) in Leadership, Learning and Service from Cardinal Stritch University (Milwaukee, Wisconsin), and a Master’s Degree in Management Science from the same institution.
Epic Marketing Consultants Corporation
Director of Business Development and Legislative Affairs
PDP Group, Inc.
John Yarbrough sells PDP services nationwide. He also tracks legislation, serves as a liaison with DMV’s nationwide and works to add services to the company. Mr. Yarbrough brings 36 years of title experience to PDP Group. Prior to PDP, John worked for 9 years at PAR North America, a subsidiary of ADESA Auctions. He served as the Director of Client Relations and ran their nationwide title service. John was recruited by PAR from the State of Illinois, where he spent 17 years in various roles with the DMV, including the Title administrator.