‘Tis (Still) the Season – For Vigilance Against Robbery!

By Bonnie Doolin, CCUA

With the holidays behind us, the dawn of the New Year is a good time to review your robbery prevention and incident reporting procedures.  A well-trained and well-equipped staff is your best defense, but here are a few other things to keep in mind:

  1. Hats, hoods and sunglasses – People are bundling up against the cold. Review/refresh and post your policy asking members to remove items that might prevent proper member identification before approaching the teller window
  2. Outdoor maintenance, lighting and snow removal – Keep entrances and parking areas well-lit and visible during these shortest days of the year
  3. Staffing – Be aware that the beginning and end of each day are particularly attractive to those who might take advantage of staff distraction due to opening and closing procedures.  Be sure that there are at least two staff members in sight whenever the doors are open to members 
  4. Cameras, Alarms – Make it a practice to test your camera and alarm system’s timers at least monthly, making sure they are not still in Daylight Saving Time mode, that batteries are regularly replaced, and pictures are tested for clarity
  5. Robbery Kits – Is it time to update your supply?  Make sure that all staff – including floating tellers, supervisors and managers – know where to find robbery kits and how to fill them out

Your well-lit, highly visible, and alertly staffed office may be enough of a deterrent to make would-be robbers think twice. An ounce of prevention is truly worth a pound of cure!