Recommended Preparations
Credit union preparedness plans should include:
- A preventative program to reduce the likelihood that operations will be significantly affected by a pandemic event;
- A documented strategy which provides for scaling pandemic efforts;
- A comprehensive framework of facilities, systems, or procedures to continue critical operations if large number of staff are unavailable for prolonged periods;
- A testing program to ensure the pandemic planning practices and capabilities are effective; and
- An oversight program to ensure ongoing review and updates are made to the pandemic plan.
Communications
- Encourage the use of mobile banking via website connectivity and banking apps among the credit union's membership.
- Keep members informed on the various steps the credit union is taking to minimize exposure and mitigate service interruptions.
- Review public communications associated with business continuity.
Human Resources (HR)
- Develop plans to facilitate employees working from home should the need be warranted.
- Educate staff about the virus and on ways to prevent infection and its spread.
- Provide guidance to employees who travel.
- Facilitate discussion on ways to manage or reschedule upcoming meetings and workshops should the need be warranted.
Information Technology (IT)
- Review and test all remote banking applications.
- Review and update business continuity plans and operations.
Facility Management
- Provide hand sanitizer stations for members and all staff.
- Ensure an ample supply of hand soap is available in all restrooms.
- Increase office cleaning efforts to include wipedowns of door knobs, table tops, etc. with a sanitizer solution.
Additional Guidance
HR Insights - from Comprehensive Benefit Administrators, an Alera Group Company
Coronavirus Resource Center - from Comprehensive Benefit Administrators, an Alera Group Company
800MD - from Comprehensive Benefit Administrators, an Alera Group Company
Coronavirus: Hope for the Best but Plan for the Worst - a compliance whitepaper from Comprehensive Benefit Administrators, an Alera Group Company
Interim Guidance for Businesses and Employers - from the Center for Desease Control
Pandemic Tabletop Exercise - from Agility Recovery
Coronavirus disease (COVID-19) training: Simulation Exercise - from the World Health Organization
CDC Resource Page
World Health Organization Resource Page
Understanding Coronavirus - US Chamber of Commerce
