Compliance Hotline

Compliance is often cited as the greatest obstacle credit unions regularly face. As a CCUA member, you don't have to carry the compliance burden alone - we have partnered with ViClarity to provide enhanced compliance services as part of your membership benefits. ViClarity is a leading compliance services and technology company owned by a number of state credit union associations and serves credit unions from across the country.

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Through our partnership with ViClarity, employees of CCUA -member credit unions are able to connect with ViClarity’s team of compliance professionals for answers to their compliance questions: 

By telephone - 800-842-1242, press option 4 

By email -

Our Compliance Hotline is available to all member credit unions, and credit union staff are encouraged to utilize this dues-supported service.

Compliance Hotline Question of the Week:

Question: Is a website audit required annually, if not how often?

Answer: It is important for credit unions to conduct regular reviews of their website to ensure that it is in compliance with laws, regulations, and industry standards, as well as to ensure that it is accurate, up-to-date, and secure.

The National Credit Union Administration (NCUA) does not have specific regulations regarding the frequency of website reviews for credit unions, but it does require credit unions to have policies and procedures in place to ensure that the information on their websites is accurate and not misleading. The NCUA also recommends that credit unions review their website for compliance with regulations, security risks, and other factors at least annually.

It is also important to review the website as needed when updates or changes are made to it, such as new products or services, promotions, or changes in the credit union's operations. It is also important to review the website when new laws or regulations that may impact the credit union's website come into effect.


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