On the Brighter Side

Credit unions are coming together to help their communities during these uncertain times. Of course, they are providing much-needed financial relief through a vast assortment of products and services. But, for credit unions, it’s about more than the money. It’s about community.

Here’s a few of the many ways our credit unions are making lives a little brighter during these dark times. Please share your story today at: https://www.ccua.org/cu-coronavirus-surve

On the Bright Side logo

On the Brighter Side




Athol Credit Union, Massachusetts

Athol Makes Masks for Local Healthcare Workers

Athol - Masks

Athol Credit Union is blessed to have a crafty staff person who is capable of sewing masks while in between servicing our members. ACU has supplied Cherri Pearson with a sewing machine and materials and we plan our first delivery to be to health care workers at Heywood Hospital 

Listen as WBZ-AM Radio's Carl Stevens tells Athol's story

ATHOL CU Partners with LaunchSpace to Supply N95 Mask Covers to Healthcare Workers

AThol BagsNow it’s your turn to pay it forward! If you have new reusable grocery bags sitting in a storeroom, please donate a couple of cases to LaunchSpace. Your bags will be used to make covers for N-95 masks. The N95 face mask is a mandated piece of personal protective equipment that is used to protect the wearer from airborne particles that could transmit illnesses and diseases from person to person. The covers are a helpful tool to allow healthcare workers to extend the life of their required N95 masks.


Please contact Alec MacLeod or Brianna Drohen to arrange for pickup of your bags. They will be repurposed for donation to local hospitals and healthcare workers.

Bellwether Community Credit Union, New Hampshire

BCCU CollageBellwether Community Credit Union Provides Free Dinners to Hospitals

Bellwether Community Credit Union recently donated free take-home dinners to local hospitals in the Manchester, Bedford and Nashua area to thank those on the front line for their hard work during the COVID-19 pandemic.

The ready-to-eat meals allowed hospital staff to have dinner prepared for their family when they get home letting them spend more time with their loved ones.  Meals were prepared and delivered by Tidewater Catering of Manchester, which has donated the dinner rolls and waters at no cost.

“It was just something we could do to say thank you. We are so grateful for the hospital workers and medical staff who are putting others before themselves during this critical time, said Nathan Saller, President/CEO of Bellwether Community Credit Union.  “In the midst of this crisis, we support hospitals in the communities we serve by delivering these take-home dinners.”

“We wanted to ensure the hospital employees have one less thing to worry about and give them more precious time with their families when they are at home,” he added.

The credit union had more than 100 meals delivered to Catholic Medical Center, Elliot Hospital, St. Joseph’s Hospital and Southern New Hampshire Hospital.

City of Boston Credit Union, Massachusetts

City of Boston Workers

City of Boston Credit Union Thanks Staff for Staying Safe

The City of Boston Credit Union wants to show their appreciation to their very own financial first responders in the credit union’s City Hall branch! They are staying safe and practicing good physical distancing to continue working hard to serve their members and families! Please join the credit union in giving the team a huge THANK YOU!



Cooperative Credit Union Association

CCUA Shares Hand Wipes with Small Credit Unions

The Cooperative Credit Union Association received a shipment of 500 Anti-Bacterial Hand Wipes packets that had been ordered for the 2020 CU Marketplace Experience. Because the event was postponed to prevent the spread of coronavirus (COVID-19), the CCUA offered the wipe packets to our small credit unions to augment their efforts to protect their employees and members. We were humbled by the rapid response from our credit unions continuing to serve their members as the pandemic evolves. Although we had a limited supply of wipes, we gladly shared them with 51 credit unions throughout our four states to augment their preventive measures.  

Eagle One Federal Credit Union, Delaware

Eagle One Treats First Responders to Lunch

Eagle One FoodAt Eagle One Federal Credit Union, their mission is “To be the leader among Credit Unions with a commitment to the changing needs of our members, their families, the community as a whole, and our staff." 
Especially in the face of the COVID-19 pandemic supporting their community is important to them and they wanted to express their gratitude to their friends at the Claymont Fire Company by sending them lunch. The Claymont Fire Company is out on the front lines every day and continues to keep their community safe. Eagle One and the Claymont Fire Company have always had a great relationship, and the credit union is happy to be a part of this Claymont Community with them.
Eagle One also likes to support their local food establishments and purchased the catered lunch through Pat’s Pizza and Bistro, a local restaurant right in their Claymont, DE community.

Freedom Credit Union, Massahcusetts

Freedom CU Helps Local Hospitals; Feeds First Responders

Freedom Credit Union has donated $40,000 to their local hospitals: Baystate Medical Center, Mercy Medical Center, and Cooley Dickinson Hospital. In addition, they donated $5,000 to help ‘stuff the bus’ to "Feed the Fight”, a Peter Pan Bus Lines program. With delicious food supplied by the Bean Restaurant Group, the Peter Pan Bus delivers lunches to first responders and front-line workers throughout the Pioneer Valley.

Freedom CU Thanks EmployeesFreedom CU Gives Employees a ‘Socially-Distanced’ Thank You from the Heart

“The senior team took our hand-made signs and visited all branches, the operations center and, of course, our main office to offer a socially distanced THANK YOU to our employees,” reports Freedom Credit Union’s Vice President of Retail Administration, Kara Herman.

“While we make a habit of supporting and thanking our members for their business, we wanted our employees to know that they are the true rock stars in our eyes right now. We appreciate their dedication to Freedom Credit Union and its members,” Herman continued. “Without a doubt we couldn’t do this without them!!!”

GFA Federal Credit Union, Massachusetts

GFA FCU Thanks Members; Treats Staff to Ice Cream & Bingo

At GFA Federal Credit Union, they are keeping members up to date via a prominent page on their website, social media, and email communication. They are also sending out thank you notes with each and every drive-up transaction - wishing their members to be safe and well. Each branch also designed and colored large THANK YOU signs to display at their drive-up location to thank front-line health care workers.  

The credit union is extending their skip-a-pay program to two months versus one; has created a 1.99% 12-month personal loan and is VERY actively working with the SBA to secure low-cost loans for their members. Their in-house SBA team works nights and weekends to help business owners find peace of mind.

GFA employees are able to dress down every day, work with rotating schedules, and have enjoyed playing COVID-19 BINGO and an ‘ANTI-SOCIAL’ ice cream social!

Greylock Credit Union, Masachusetts

Greylock Helps Members Around the World

We have helped defer members as far south as Florida and as far west as Oregon. We have received requests in Spanish. We have deferred loans for members quarantined overseas, one in Thailand and the other in Colombia. The members seeking deferments, are business owners, waiters, school workers, home health aides, tradesmen, dentists, folks in retail, and lawyers. Many members are shedding tears of relief as they are being told their payments are being deferred.

Harvard University Employees Credit Union, Massachusetts

Harvard University Employees Credit Union Keeps Members Focused on Finances
Harvard University Employees Credit Union has been working hard to keep their community informed, engaged and up-to-date with the credit union, including hosting bi-weekly virtual Town Hall webinars for members, presented by the HUECU Senior Team. During the webinars, HUECU has heard directly from members regarding their concerns and needs, kept the members informed of new products, and provided them with financial best practices during these times. Members have had questions about mortgage refinancing rates, skip-a-payment options, and hardship loan applications.

HUECU will host a community-wide Money Chat: Pandemic Edition webinar on  Friday, May 1st at noon to talk about resources available to the community during this crisis and to learn more about their community’s needs.

HUECU has continued to utilize the blog to post relevant updates about financial stress, scams, and money management. Finding creative ways to educate members, HUECU recently gave members the opportunity to enter a raffle by taking a quiz that covered information presented on  a recent blog article.

HUECU has also made a $20,000 donation to support the Greater Boston Food Bank, Massachusetts General Hospital Emergency Fund, Boston Resiliency Fund, and City of Cambridge Disaster Relief Fund. HUECU is encouraging the community to support these, and other credible organizations, through monetary donations and essential supplies.

Holy Rosary Credit Union, New Hampshire

Singing peopleHRCU Brightens Spirits of Staff and Members

HRCU staff are using their personal talents to brighten staff and members days. Gil Tolley and Garrett Moore of HRCU’s IT department created this video: “Be Happy”. In addition, the credit union has rolled out the 2020 Spring Games internally to have a little fun and are using “Be Happy” as the anthem.

Put a Smile on Your Face!

Click the picture above to watch the HRCU 'Be Happy' Video today!

Jeanne D'Arc Credit Union, Massachusetts

Jeanne D’Arc’s We Share a Common Thread Foundation Pays It Forward

Thank You Thursday

To support local restaurants during their time of hardship, Jeanne D'Arc Credit Union’s We Share A Common Thread Foundation recently hosted #ThankYouThursday. All their local branches and departments each ordered take out from a local restaurant in their area to help pay it forward. All costs were covered by the generosity of Jeanne D’Arc’s Executive Team. The WSACT Foundation also sent checks to five local Food Pantries to help provide COVID-19 relief to their communities.

Liberty Bay Credit Union, Massachusetts

NOSH Feeds Souls and Heroes

NOSH (Nourishing Our Scituate Heroes) has arisen out of a family’s wish to do something to help in the current crisis our world faces; and in response to the awe-inspiring courage that our healthcare workers and first responders demonstrate each day they walk into work. The idea of collecting donations that would be used to purchase gift cards from local restaurants to thank local essential employees and first responders of Scituate, Mass., was presented to Liberty Bay Credit Union President/CEO Lyn Matteson. Matteson responded by pledging $5,000 to kick off the event and arranging for the funds to be held and distributed by Liberty Bay Credit Union.

NOSH gives us a chance to thank those who are sacrificing so much, including time with their families, in order to help and protect ours. It is a    way for the community to stay connected while physically apart. Donations may be made via the NOSH GoFundMe page. Families, friends and  neighbors of eligible healthcare workers and first responders apply online for a gift card at a participating restaurant and receive the gift card via email. NOSH sends the funds directly to the restaurant, thereby “feeding” the business. 


Merrimack Valley Credit Union, Massachusetts

Merrimack Valley Credit Union Launches Fundraising Effort to Feed Frontline Hospital Workers and Support Local Restaurants 
Organization will match donations dollar-for-dollar up to $10,000, to purchase meals from local restaurants for the staff at Lawrence General Hospital

Hospital WorkersDuring these unprecedented times, Merrimack Valley Credit Union is donating money and raising additional funding to help two groups that have been hit hard by the coronavirus pandemic in different ways: those who work in health care on the front line and those in the restaurant industry. Through its new "Feed the Frontline" program, Merrimack Valley Credit Union is encouraging community members to donate what they can to purchase meals from local restaurants for the hardworking health care professionals at Lawrence General Hospital. Merrimack Valley Credit Union will match donations dollar-for-dollar up to $10,000, until fundraising concludes on April 30, 2020.

“When the impacts of the coronavirus pandemic became clear, we created several programs to help our members weather this financial storm – but we knew there was more we could do to help the larger community,” said John Howard, President/CEO, Merrimack Valley Credit Union. “With our new ‘Feed the Frontline’ program, we can provide community support to two groups of people who have been greatly impacted by the pandemic in very different ways; health care professionals who need nourishment and local restaurants who need continued business.”

Merrimack Valley Credit Union created a Go Fund Me page where members of the community can make donations through April 30. These donations will be pooled together, along with the organization’s funds, to purchase meals on multiple days from local restaurants for the dedicated staff at Lawrence General Hospital. Over the course of the program, Merrimack Valley Credit Union will order from several restaurants that follow the food and delivery guidelines put in place by the hospital.

“Our employees are working tremendously hard to expand our critical care capabilities in response to COVID-19. Their dedication and grace under pressure is on full display as they selflessly care for a growing number of coronavirus patients,” said Kelly MacLean Clark, Chief Development Officer, Lawrence General Hospital. “We are so appreciative of the support we have received from the community, especially from partners like Merrimack Valley Credit Union. The organization’s effort to not only feed our heroic workforce, but support local restaurants, means the world to our team.”

For more information about the Feed the Frontline program, or to donate, visit www.mvcu.com.

Metro Credit Union, Massachusetts

Metro Credit Union Donates 5,000 N95 Masks to Partners Healthcare Amid Coronavirus Crisis
Commonwealth’s Largest State-Chartered Credit Union Takes Action to Protect Members, Employees

Metro Credit Union, Massachusetts’ largest state-chartered credit union, has donated 5,000 N95 masks to Partners HealthCare amid the coronavirus crisis. The masks will be distributed to Partners institutions, which include Brigham and Women’s Faulkner Hospital, Brigham and Women’s Hospital, Massachusetts General Hospital, and Boston Hope Medical Center, a 1,000-bed medical center for those recovering from Coronavirus Disease (COVID-19), among others. The single use masks were stored as part of a business continuity plan implemented by Metro in the event of an emergency. With the increased need and decreased supply of Personal Protective Equipment across Massachusetts, Metro President/CEO Robert Cashman decided unequivocally that the masks would be best used in the hands of the state’s front-line responders.    

Metro has also taken the necessary steps to protect the safety of its more than 225,000 members and 340 employees. Immediately following Massachusetts Governor Charlie Baker’s Stay at Home Advisory on March 23, Metro closed its 14 branch offices – reopening those without drive-ups to appointment only and those with drive-ups to be staffed with trained Metro employees in protective gear. All branch employees have been provided with masks, gloves, sanitizer, and Plexiglas guards to protect both themselves and the members with whom they interact.

Additionally, after deploying more than 200 laptops to its back-office employees, the entire Metro organization was set up to work remotely within two weeks without any disruption to business activity. While these remote employees will not interact directly with Metro members, Cashman arranged for each to receive a hand-made mask in the mail to increase the safety of both the employee and their families.

“At Metro, we are in the business of helping other people,” said Cashman. “As our nation and specifically the communities we serve face such troubling times, it is a privilege to be able to help ease the burden of our partners, members, and employees in some small way.”

Naveo Credit Union, Massachusetts

Naveo Credit Union Helps Protect Local Healthcare Workers

Naveo- Artisan Asylum Naveo donated $1,000 to its neighbor Artisan's Asylum - a non-profit community workshop focused on teaching, learning and practicing fabrication - to purchase materials to fabricate personal protective equipment such as masks, shields and protective gowns. The much-needed PPE will be distributed to local healthcare workers.  

More about this story (including a video) can be found at facebook.com/naveocu

Naveo CU Supports Local Business; Provides Frontline Staff with Face Masks

Naveo Credit Union purchased handmade cloth face masks for its retail staff from our small local business (and next-door neighbor) 4GoodVibes. They were even kind enough to drop off the masks at the branch! 4Goodvibes is donating one mask for every mask purchased - Naveo is proud to support local small businesses and proud to partner with our neighbors to give back to our frontline workers!

Masks Naveo Masks
Some of the colorful masks Naveo CU purchased for frontline staff A very special delivery for Naveo CU frontline staff.

New Hampshire Federal Credit Union, New Hampshire

Business "As Usual" in Unusual Times: CU Curbside!

CU Curbside

The times are certainly unusual as we all navigate our "new normal." We hear daily messaging about how to stay safe and still go about our lives only doing what's necessary with limited social contact. At New Hampshire Federal Credit Union, we know your financial wellness is important, and we are here for you - just in a different way. That's why we've implemented an old-school technique to adhere to the social distancing recommendations of the CDC. CU Curbside at 70 Airport Road in Concord, and 71 Calef Highway in Lee, is now in effect -- here's what it looks like! (Pictured in his car curbside in Lee is member Bert Allenth, as he meets with Soupy Leuasouvanh)


Northeast Credit Union, New Hampshire

Northeast Credit Union Launches ‘Virtual Community Center’ to Promote Healthy Activities and Positivity During Pandemic

NECU- LYC VirtualNortheast Credit Union’s ‘Virtual Community Center’ launched this week as part of their Love Your Community Project (The LYC), a movement dedicated to celebrating goodness and encouraging people to practice humanity in their everyday lives to build stronger, kinder communities.

Northeast’s ‘Virtual Community Center,’ located online at https://thelyc.com/communitycenter/ aims to help community members who are doing their part to “flatten the curve” by staying home during the pandemic. This feel-good site offers fun activities and healthy ways to make this time spent together meaningful and manageable. Categories include: Eating Well, Education, Entertainment, Hanging In, Helping Out and Wellness. The Love Your Community Project (The LYC) also hosts contests and asks for visitors to share their kindness stories to uplift and inspire others.

“It’s times like these that we need to do our part in celebrating goodness and finding silver linings.  While we are focused on being here for our members, and supporting their financial needs during this pandemic, we also believe it is our responsibility to celebrate the helpers, promote positivity, and give hope to so many who are feeling a bit lost.  The Love Your Community Project and our Virtual Community Center will bring some light to people’s lives; we encourage you to take a few minutes of your day and explore this wonderful resource,” explains Timothy J. Collia, President/CEO of Northeast Credit Union.

Pioneer Valley Federal Cedit Union, Massachusetts

Pioneer Valley FCU Helps Baystate Health Fund to Help Support First Responders

At Pioneer Valley Federal Credit Union, one of the SEGs they proudly serve is Baystate Health, which is the largest hospital (and one of the largest employers) in Western Massachusetts. PVCU donated $10,000 to Baystate Health Fund for greatest needs. The Fund is used to support their team, including ensuring their staff has necessary PPE to remain safe while treating patients with the COVID-19 virus.

Revere Municipal Employees Federal Credit Union, Massachusetts

Revere walkupWhen One Door Closes – Open a Window!

Since 1962, Revere Municipal Employees Federal Credit Union (Revere CU) has served City of Revere and Town of Winthrop employees, along with students of Revere or Winthrop Public Schools, and their families from an office in Revere’s City Hall. When city offices closed to the public due to coronavirus (COVID-19) restrictions, Revere CU’s Manager John Kingston, knew he had to figure out a way to help members with deposits and withdrawals.

According to Kingston, “I noticed a window which I never noticed before near one of the doors which we primarily use to enter and exit the building. With the help of the custodial and maintenance staff, we were able to get the window open and secured. Although not state of the art, it works! It is a safe and low-cost way to help our members. I am extremely thankful for the custodial and maintenance staff who helped me make this possible. They jumped at the chance to help me, realizing they were helping their fellow co-workers and their families." Kingston added, “Life to me is about people helping people! Their help is the real story to me!”

Revere Municipal Employees FCU Pays It Forward

When Revere Municipal Employees Federal Credit Union learned that City café workers preparing meals for disadvantaged neighbors had exhausted their supply of antiseptic wipes, CEO John Kingston jumped into action. He promptly shared some of the wipes the credit union had recently received from the Cooperative Credit Union Association; which originally were purchased for events cancelled due to the pandemic. The credit union has also surprised members at their new ‘walk-up’ window with ceramic car coasters.   

St. Anne’s Credit Union, Massachusetts

St. Anne’s Credit Union Partners with other Financial Institutions to Donate Thousands of Medical Masks to Local Hospitals

During the COVID-19 pandemic, St. Anne’s continues to demonstrate their commitment to the community by offering assistance – and thanks – to those that need it the most: the first responders. St. Anne’s, in partnership with Taunton Federal Credit Union, BankFive, New Bedford Credit Union and other local financial institutions are supporting local hospitals – including Saint Anne’s Hospital and Charlton Memorial Hospital - by donating thousands of much-needed masks in order to provide safety and support to physicians and nurses on the front lines of care.

“Giving back to the communities that we are a part of is at the core of our business. Our Credit Union is not a building or a business, its people unified for a common goal,” said Eileen M. Danahey, President/CEO of St. Anne’s Credit Union. “Our organization has a deep bond with the communities we serve, and we feel a profound sense of gratitude for the healthcare workers. Over the past few months we have seen countless acts of bravery and sacrifice from these essential workers and feel it is our duty as good corporate citizens to give them our full support. Through our cooperative donation, it is our hope that we can help limit the spread of this virus and ease the burden on local medical personnel."  

St. Mary's Bank, New Hampshire

Mask DonationSt. Mary's Bank Donates 1,500 N95 Masks to Catholic Medical Center

St. Mary's Bank donated 1,500 N95 masks to Catholic Medical Center in support of #HealthcareHeroes on the frontlines who are taking risks for all of us in the fight against COVID-19.


UMass Five College Federal Credit Union, Massachusetts

UMassFive Donates Meals to Groups Impacted by COVID-19 Pandemic

Mass Five CollageThe Log Rolling catering van was recently seen making several special deliveries at local food banks and hospitals in central and western Massachusetts, as UMassFive College Federal Credit Union (UMassFive) reached out to support community members and health care workers heavily impacted by the COVID-19 pandemic.

As the latest entry in a long-standing collaborative relationship with the Amherst Survival Center, UMassFive sponsored 150 portions of chicken pot pie (made fresh and delivered by Log Cabin Rolling) to be served at the Amherst Survival Center daily community meal. During the pandemic, Amherst Survival has adapted to continue providing many of its services amidst social distancing requirements. The community meals are now provided in a ‘to-go’ model, serving participants outside in the parking lot.

In appreciation of health care workers, UMassFive also sponsored the delivery of 200 meals to Emergency Room staff, split between Springfield’s Mercy Medical Center, and Worcester’s UMass Memorial Medical Center. Understanding that health care workers aren’t able to sit and reheat a hot meal these days, Log Rolling Catering curated and delivered bagged meals with sandwiches, fruit, chips, and a dessert. These meals were delivered to the staff at lunchtime, with extra meals to support the next shift as well.

UMassFive, which has branch offices at both hospital locations, wanted show support to the frontline health care workers they serve by providing a meal. “We were looking for a way to support health care workers and our most vulnerable community members in these trying times,” said Craig Boivin, Vice President of Marketing at UMassFive. “Working with Log Cabin Rolling allowed us to do that while simultaneously supporting a great local business. It was a win-win!”

In addition, UMassFive has pledged $1,000 to the Food Bank of Western MA and donated another $1,000 to the local farming non-profit, Community Involved in Sustaining Agriculture (CISA). CISA will use the funds as part of their Emergency Farm Fund, which provides zero-interest loans to local farms. 

UMassFive members who wish to lend their own helping hand to their communities can participate via the credit union’s Buzz Points program, through which UMassFive has facilitated charitable donation options benefiting the Food Bank of Western MA, and the Amherst Survival Center.