2018 Young Professionals - Diana Mautino
Hanscom Federal Credit Union
Hanscom Federal Credit Union is proud to nominate Diana Mautino, an assistant branch manager at our Barnes Building Branch (Boston), as a CCUA Award of Excellence for Young Professionals. She has excelled in this position since September 2015. She began her career at Hanscom FCU in April 14 as a Member Concierge/Loan Officer II in our Burlington, MA, branch. Prior to joining our credit union, she was with Community Bank, Grow Financial Federal Credit Union, and Winchester Savings Bank. She is a prior military spouse who has traveled to many military installations and helped service members with their financial lives. This experience has given her the knowledge and empathy to deal with a broad range of members who are at different stations in life.
Diana consistently earns rave reviews from Hanscom FCU staff and members. One employee has noted, “Diana is a true leader and embodies some of the best qualities you could ever wish to have in a member-facing employee – positive, enthusiastic, knowledgable, empathetic, trustworthy, and kind.” Another employee has said, “Diana is always nice and helpful. I’m sure she can have a bad day, like anyone else, but she never shows it. She is always smiling.”
Diana’s cheerful, positive, and helpful demeanor, coupled with her zeal for excellence, led her to being nominated and chosen as a “crasher” at the Defense Credit Union Council Conference held this summer in Williamsburg, VA.
Diana describes herself as effervescent, conscientious, and sincere, and everyone at Hanscom Federal Credit Union heartily agrees with her self-assessment. Diana is an asset to the credit union industry and has a bright future ahead of her.